General Terms and Conditions
Preamble
These General Terms and Conditions of Sale govern the relationship between DECOPLUS, 46 rue du Faubourg du Temple - 75011 Paris, SAS with capital of €418,400, registered in the Paris Trade Register under number RCS 419 826 193, VAT number FR 364 198 26193, and professional and/or consumer customers, hereinafter the ‘Customer’, wishing to place an order on the www.decoplus-parquet.com website. Confirmation of the order by the Customer implies full and unreserved acceptance of these General Terms and Conditions of Sale, to the exclusion of any other document, including the conditions applicable in DECOPLUS showrooms. The General Terms and Conditions in force at the time of confirmation take precedence over all previous versions. These General Terms and Conditions of Sale, drawn up in French, may be modified at any time by DECOPLUS.
1/Orders
The customer places an order using the process in force on the site and confirms the detailed summary of the order.
1.1. Registration
To access all the content of the www.decoplus-parquet.com site and to be able to place an order, the customer must register.When registering, the Customer must enter their e-mail address, choose a password and fill in the fields on the form so that it can be validated and complied with.The Customer undertakes to keep his/her password strictly personal and confidential, in accordance with the DECOPLUS Confidentiality Policy.
1.2. Information
When placing their first order, the Customer is required to provide all the information necessary for delivery: address, access code, etc. and telephone number where they can be contacted between 9am and 7pm to make an appointment. This information is essential for the proper fulfilment of the obligations of the DECOPLUS company in the context of the purchase of goods and the delivery of goods by the Customer, as described in the DECOPLUS Confidentiality Policy.
The information recorded by www.decoplus-parquet.com is considered as proof of the transactions concluded between the company and its customers.
1.3. Confirmation
DECOPLUS confirms the Customer's order by sending an e-mail containing all the details of the order.
The Customer's order will be validated by DECOPLUS, after verification of the availability of the products requested, the information required for delivery and invoicing, and receipt of payment for the said order. In the event of missing elements not being received in time, DECOPLUS reserves the right to cancel the order.
1.4. Cases of force majeure
DECOPLUS cannot be held responsible for the consequences of any events beyond its control, in particular cases of force majeure, which would tend to delay or prevent the placing of the online order.
2/Prices and availability
The prices displayed throughout the www.decoplus-parquet.com website are exclusive of tax and delivery charges, which are payable by the customer. The applicable VAT is 20% or 10%, in accordance with current legislation. The so-called ‘duty-free clearance’ prices are set by DECOPLUS according to availability. These prices apply to distance selling. If, by chance, they are lower than those applied in the DECOPLUS showrooms, they cannot, under any circumstances, be the subject of a request to apply them to a purchase in these showrooms.
All items presented on DECOPLUS are offered within the limits of available stocks. In the absence of this, DECOPLUS undertakes, by any means at its convenience, to offer a similar substitute product which the Customer may or may not accept after being informed. DECOPLUS makes no commitment whatsoever to honour orders received in the event of a stock shortage.
3/ Payment
All products ordered on the DECOPLUS website are payable when the order is placed. Under no circumstances is DECOPLUS obliged to deliver to the customer if the order has not been paid for in full.
Payment methods accepted: cheque, bank card and bank transfer
6 possible methods of payment:
- BY ONLINE CREDIT CARD(Carte bleue / visa ou Eurocard / Mastercard) with our partner Thanks to the encrypted and secure transmission mode of our partner e-transactions from Crédit Agricole, DECOPLUS undertakes to use payment transmission methods that are among the most efficient.At no time does DECOPLUS have access to payment information. When you pay by bank card, you are connected directly to the interface of our partner Crédit Agricole. The bank details transmitted by encryption are therefore not kept by DECOPLUS. The customer's order is processed immediately after validation of collection by the DECOPLUS payment management centre.
- BY BANK CARD DISTANCE SELLING - telephone transaction (Carte Bleue / Visa or Eurocard / Mastercard): during a telephone conversation with a DECOPLUS advisor, the customer can pay a deposit following receipt of a secure e-mail enabling him/her to proceed with payment.
- BY BANK TRANSFER: on request, the customer can obtain from a customer advisor the DECOPLUS bank details required to pay for their order. These bank details also appear on the order form. On receipt of payment, DECOPLUS undertakes to validate the order by sending an order form with payment cleared.
- BY ONLINE PAYMENT SOLUTION BRIDGE which allows an immediate, irrevocable, secure transfer without intermediaries.
At no time does DECOPLUS have access to payment information. When you pay by credit card, you are connected directly to the interface of our partner Crédit Agricole. The bank details transmitted by encryption are therefore not kept by DECOPLUS. The customer's order is processed immediately after validation of collection by the DECOPLUS payment management centre.
- BY CHEQUE: In this case, the order will only be validated on receipt of the customer's cheque and after the legal period of repudiation in force, i.e. 24 days. After placing an order on www.decoplus-parquet.com, the customer will receive an order form by e-mail which should be returned with payment to the following address: DECOPLUS Service Commandes 43 rue du rendez-vous 75012 PARIS Attention: In the case of payment by cheque, the customer has 5 days to send us payment. Given the limited stocks available, the order will be automatically cancelled if payment is not received within the period specified in the general terms and conditions of sale. Once DECOPLUS has received the cheque and has ensured that the funds are available when the cheque is cashed (repudiation period), DECOPLUS will prepare the customer's order and will immediately send a receipted order form.
- BY PAYMENT IN 3x OR 4x FREE OF CHARGE BY BANK CARD with our partner FLOA. Our financial partner FLOA offers payment solutions for your purchases of goods and/or services, in 3 or 4 instalments by bank card. These payment solutions are reserved for private individuals (over 18 years of age) residing in France, holding a Visa or MasterCard bank card with a validity date corresponding to the duration of the refund. FLOA, RCS Bordeaux 434 130 423, whose registered office is at Immeuble G7 - 71 Rue Lucien Faure, Bordeaux (33300), is subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and is registered with the ORIAS under number 07 028 160 (www.orias.fr).
FLOA reserves the right to accept or refuse your application for finance; you have a statutory cooling-off period of 14 days. To find out more, visit: https://www.floabank.fr/conditions-generales-paiement-plusieurs-fois. We draw your attention to the fact that if you ask to pay for your order using these payment solutions, your personal data will be transmitted to FLOA Bank for the purposes of examining your financing request, managing your credit contract and, where applicable, debt collection. For more information, visit: chttps://www.floabank.fr/politique-confidentialite
4/Delivery / Collection
4.1 Delivery rates
DECOPLUS offers several delivery services to its customers by independent carriers in France, Corsica, Belgium, Switzerland and abroad.
For deliveries in mainland France, the price appears when the order is placed, depending on the delivery address given and the weight ordered.
For deliveries abroad, the same applies when the order is placed on the site. This price will then be confirmed by DECOPLUS for the customer's approval.
4.2 Collection
Customers may collect their order directly from the warehouse, by appointment only, at the following address: 240-242 rue de Rosny _ 93100 MONTREUIL.
4.3 Delivery times
You indicate your delivery preferences when you place your order. The delivery time also depends on your method of payment:
- By credit card: your order will be ready for dispatch or available in our warehouse within 48 hours; ;
- By bank transfer: we place a simple option on available stock, and your order is definitively confirmed on receipt of payment.
Once the customer's payment has been recorded and cleared, the order is dispatched within a minimum of 2 working days, depending on the availability of transport schedules.
However, customers may choose their delivery preferences at their convenience within a maximum of 1 month after validating their order.
Beyond this period, storage costs will be invoiced to the customer at a rate of 30 Euros (excl. VAT) per week and per volume equal to or greater than 60 m². As soon as the goods are ready, the transport company will contact the customer on the telephone number provided to arrange an appointment.
The carrier will not deliver to the floor or inside a home or office. The order will be delivered ‘in front of’ or ‘at the foot of the building’ of the address indicated, on presentation of a receipt signed by the customer.
Delivery is generally made using a 19-tonne truck. If a traffic permit (limiting tonnage on local roads and country lanes) has to be obtained, the purchaser must request this from the technical department of the town hall where the delivery is to be made. In the event that a 19T is not authorised to circulate, the purchaser may be required to pay an additional trailer tipping fee of €150 excluding VAT per 800 kg in order to be able to deliver it using a smaller unit.
For departments 04 / 05 / 07 / 31 / 38 / 39 / 64 / 65 / 66 / 73 / 74 / 88, when the delivery takes place in a ‘High Mountain’ area and not on the plain, an additional cost of €125 (excl. VAT) will be charged for mounting the lorry on top of the normal delivery price.
Long-length transport surcharge: because of the long lengths of the flooring, decking or joists, and depending on the quantities you order, you may be charged a transport surcharge which may not correspond to the usual fixed price, but which may be double or triple the fixed price.
This delivery time is given as an indication, subject to stock availability and carrier planning. In the event of a known extension to the lead time, DECOPLUS undertakes to inform the customer as soon as possible by telephone or e-mail.
4.4 Conformity
In order to receive delivery, the customer must provide all the information required for delivery when placing the order, in particular a telephone number where they can be contacted to make an appointment.
By placing an order, the customer undertakes to take delivery of the products ordered at the delivery address indicated. If the request is made by the carrier, the customer must be able to prove his identity in order to receive the order.
If the products delivered conform to the order placed on the DECOPLUS website, the customer will sign the delivery note or the receipt given by the carrier. This signature means that the customer acknowledges that they have taken possession of their order and that they are satisfied with it. He therefore undertakes not to make any complaint to DECOPLUS, which cannot be held responsible. In the event of a signature being missing, the carrier will not deliver the goods. The costs inherent in a new delivery will be borne by the customer.
4.4.1 Delivery procedure and receipt of goods :
The carrier delivers by semi-trailer downstairs from your home between 9am and 6pm. If this calibre of lorry is unable to drive in the street, the Customer must give DECOPLUS at least 72 hours' notice in order to reorganise the delivery appropriately.
Delivery will be made downstairs or in front of the dwelling whose address is indicated on the order form, with the exception of oversize products (whose length is greater than or equal to 2 metres and/or whose weight is greater than or equal to 1 tonne), for which the carrier will not unload. The Customer must therefore make arrangements in advance to enable the goods to be unloaded by its own means.
When the carrier delivers, the Customer must unpack and systematically check the number of packages and the good condition of the products before signing the delivery receipt. If the Customer notices any damage in transit, the Customer may refuse the entire order. If the Customer accepts a partial delivery, it is imperative to note on the receipt ‘partial delivery due to transport damage’ and to mention, in the presence of the driver, explicit remarks and clear reservations about the problem(s) noted, as well as to keep the damaged package(s) available. If these conditions are not respected, no claim will be taken into account.When the carrier delivers, the Customer must unpack and systematically check the number of packages and the good condition of the products before signing the delivery receipt. If the Customer notices any damage in transit, the Customer may refuse the entire order. If the Customer accepts a partial delivery, it is imperative to note on the receipt ‘partial delivery due to transport damage’ and to mention, in the presence of the driver, explicit remarks and clear reservations about the problem(s) noted, as well as to keep the damaged package(s) available. If these conditions are not respected, no claim will be taken into account.
If the customer is unable to deliver due to his or her own fault (failure to keep a delivery appointment, failure to collect a parcel after a delivery notice, etc.), the customer will lose his or her contribution to the delivery costs.
Problems during delivery / collection :
- Damaged goods
- Missing itemss
- Defective items In the event of the problems listed above, the customer must make precise reservations on the delivery note and refuse all or part of the order if it proves to be defective or incomplete.
In the absence of these reservations in the case of a refusal or return, even partial, no complaint will be taken into account by DECOPLUS and the customer will not be able to obtain either a replacement or a refund.
In the event of delivery that does not conform to the order in terms of quality or quantity, the customer must inform DECOPLUS within 48 hours, indicating the order reference, by contacting our advisers in the ‘Contact’ section of the site, or by post addressed to DECOPLUS - Service Clientèle - 43 rue du rendez-vous 75012 PARIS.
5/Liability
In cases of force majeure or any other event falling under the carrier's responsibility, DECOPLUS cannot be held liable for the consequences of a delay beyond its control, and the Client shall not be entitled to compensation or damages, either for themselves or on behalf of third parties contractually linked to them.
If the indicative delivery time is not met, the Client must request DECOPLUS to proceed with the delivery within a reasonable additional period. If DECOPLUS fails to do so within this timeframe, the Client may cancel their order by sending a registered letter with acknowledgment of receipt to the following address: DECOPLUS - 46 rue du Faubourg du Temple, 75011 PARIS. If the cancellation letter reaches DECOPLUS after the shipment or delivery has already been made, the cancellation will not be considered. If applicable, DECOPLUS has a period of 14 days to refund the Client.
6/Order Cancellation - Withdrawal Period - Product Returns
The client cannot cancel their order directly on the DECOPLUS website. However, they may request the cancellation of a validated but unshipped order within 8 days of placing the order by contacting DECOPLUS customer service via the "Contact Us" section or directly at the following email address: sav@decoplus-parquet.com, specifying their order number. The client will then receive a confirmation email acknowledging their request. If payment has already been processed, DECOPLUS has a maximum of 14 days to issue a refund. If the order has not yet been paid, the client will not be affected.
If the cancellation request is made after the order has been shipped, the client has 14 days from the delivery date to exercise their right of withdrawal.
6.2 Right of Withdrawal - Product Return
n accordance with legal provisions set forth in Articles L 221-18 and following of the French Consumer Code, the client may choose to withdraw from their purchase within 14 days from the delivery date.
The client must return the goods no later than fourteen days after notifying their decision to withdraw, with return shipping costs remaining at their expense. A full refund of the order will be processed within a maximum of 14 days from the receipt of the returned goods by DECOPLUS.
The client must inform DECOPLUS customer service within this timeframe by contacting them via the "Contact Us" section or directly at sav@decoplus-parquet.com, indicating their order number and notifying them of the return.
To exercise their right of withdrawal, the client may use the withdrawal form provided in the Annex if they wish.
The client must date and sign their withdrawal request before sending it within 14 days from the receipt of the goods they wish to return, to the following address: DECOPLUS PARQUET, 43 rue du Rendez-Vous, 75012 PARIS.
DECOPLUS will confirm the request by sending an email with further instructions on returning the goods.
Returns must be made at the client’s expense to the following address, on the specified days and times, unless stated otherwise:
DECOPLUS Parquet Logistique
240-242 rue de Rosny
93100 MONTREUIL
Monday to Friday, 9:30 AM - 12:30 PM and 2:30 PM - 6:00 PM
The return address will be confirmed via email to the client.
This withdrawal option does not apply if the delivered products have been used, even slightly, or if they were custom-made according to the client's specific request.
Products must be returned properly protected, in their original packaging, in perfect resale condition (not damaged, altered, or soiled by the client), and accompanied by all accessories, user manuals, and documentation, along with the invoice, to the above-mentioned address.
Additionally, parcels without identifying information (order number, name, surname, address) will not be accepted for return.
The costs and risks associated with returning the product are the sender’s responsibility.
Product returns will result in a refund equal to the purchase price of the returned product(s).
The refund will not include any shipping costs incurred during the initial delivery.
Once the return has been processed, DECOPLUS will send an email to the client informing them of the refund amount.
6.3 Exchange
Due to limited stock availability, Décoplus Parquets cannot guarantee exchanges. However, Décoplus Parquets is committed to accommodating the client’s request as best as possible by offering amicable solutions for compensation or substitution.
Lot & Clearance Sales
Items sold under the "Lot & Clearance Sales" category are sold as-is. They cannot be returned or exchanged, even partially.
7/ Pre-contractual Information – Client Acceptance
The choice and purchase of a Product are the sole responsibility of the Client, particularly in terms of the relevance of the purchase to their needs. The Client acknowledges having been informed by DECOPLUS in a clear and comprehensible manner, through the provision of these General Terms and Conditions of Sale, prior to their immediate purchase or order placement and in accordance with the provisions of Article L 111-1 of the Consumer Code:
- about the essential characteristics of the Product, allowing them to make an informed purchase decision. The Client must refer to the description of each Product to understand its properties and essential features;
- about the price of the products and additional costs or, in the absence of a price, any benefits provided in place of or in addition to it;
- if the contract is not executed immediately, about the date or timeframe within which the Supplier undertakes to deliver the ordered products;
- about details regarding the identity of DECOPLUS, its postal, telephone, and electronic contact details, and its activities if not apparent from the context;
- about information regarding legal and contractual warranties and their implementation;
- about the existence and conditions of legal warranties (legal warranty of conformity, warranty against hidden defects, and any possible commercial warranties) and, if applicable, about after-sales service;
- about termination procedures and other important contractual conditions;
- about the accepted payment methods;
- about the possibility of resorting to conventional mediation in case of a dispute.
By making an immediate purchase or ordering a product, the Client fully and unreservedly adheres to and accepts these General Terms and Conditions of Sale and is obligated to pay for the ordered products and services. The Client expressly acknowledges this and waives the right to invoke any contradictory document that would be unenforceable against the Provider.
8/ Warranty Conditions and After-Sales Service
An invoice, serving as a warranty certificate, is issued upon delivery.
8.1 Warranty Applicable Exclusively to Consumers
All Products benefit from legal warranties, provided they have been used normally and maintained according to the given care instructions.
Annex to Article D.211-1 of the Consumer Code
The consumer has a two-year period from the delivery of the good to invoke the legal warranty of conformity in the event of a conformity defect. During this period, the consumer is only required to establish the existence of the defect and not the date of its occurrence. [...] The legal warranty of conformity entitles the consumer to the repair or replacement of the good within thirty days of their request, free of charge and without significant inconvenience.
If the good is repaired under the legal warranty of conformity, the initial warranty period is extended by six months. If the consumer requests the repair of the good but the seller imposes replacement, the legal warranty of conformity is renewed for two years from the date of replacement.
The consumer may obtain a price reduction while keeping the good or terminate the contract with a full refund upon returning the good if:
1° The professional refuses to repair or replace the good;
2° The repair or replacement occurs after thirty days;
3° The repair or replacement causes significant inconvenience to the consumer;
4° The defect persists despite the seller's attempt to rectify it.
The consumer also has the right to a price reduction or contract termination if the defect is severe enough to justify immediate action. The consumer does not need to request repair or replacement first.
The consumer cannot terminate the sale if the defect is minor. Any immobilization period of the good for repair or replacement suspends the warranty period until the repaired good is delivered.
The rights mentioned above arise from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who obstructs the implementation of the legal warranty of conformity in bad faith faces a civil fine of up to €300,000, which may be increased to 10% of their average annual revenue (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal warranty against hidden defects under Articles 1641 to 1649 of the Civil Code for two years from the discovery of the defect. This warranty entitles them to a price reduction or a full refund upon returning the good.
Article L.217-4 of the Consumer Code
"A good is deemed to conform to the contract if it meets, where applicable, the following criteria:
1° It matches the description, type, quantity, and quality, [...] or any other characteristic provided for in the contract;
2° It is suitable for any special use sought by the consumer, which was made known to the seller no later than at the time of contract conclusion and that the seller has accepted;
3° It is delivered with all accessories and installation instructions that must be supplied in accordance with the contract; [...]"
Article L.217-12 of the Consumer Code
"The seller may refuse to proceed according to the choice made by the consumer if the requested conformity remedy is impossible or would incur disproportionate costs, particularly in view of:
1° The value the good would have had in the absence of a lack of conformity;
2° The significance of the lack of conformity; and
3° The possibility of opting for the alternative remedy without major inconvenience to the consumer.
The seller may refuse to bring the good into conformity if it is impossible or would entail disproportionate costs, particularly in view of points 1° and 2° [...]"
The consumer cannot contest conformity by invoking a defect concerning one or more specific characteristics of the good, which they were expressly informed deviated from the conformity criteria set out in this article, and to which they explicitly and separately consented at the time of contract conclusion.
8.2 Exclusions and Limitations of Warranties
DECOPLUS shall not be held liable in the event of misuse, negligence, or lack of maintenance by the Client, nor in cases of normal wear and tear, accident, or force majeure. The Client agrees to follow the recommendations and instructions in the Product manuals, recognizing that DECOPLUS's liability and warranty are excluded in cases of damage resulting from non-compliance with these instructions.
Furthermore, wooden flooring is a natural and living product. Imperfections such as color variations, knots, sapwood, cracks, different shades, structures, and characteristics cannot be considered defects. Product images on the website are as accurate as possible but are not contractually binding. The final appearance of parquet flooring may take several months to fully develop.
Any damage to interlocking systems (damaged or broken edges), if they do not prevent installation, are not considered manufacturing defects. All DECOPLUS parquet floors undergo rigorous quality control to ensure their suitability for normal use.
Thus, DECOPLUS guarantees:
- The compliance of delivered products with the applicable technical regulations in the construction sector.
- Quality: the "selection" of wood species, the level of finishing, the interlocking system, etc.
The Client cannot exercise any warranty rights if the conditions for using these products have not been met, particularly if the products:
- were not properly transported and stored;
- were installed despite observed manufacturing defects;
- were not installed in accordance with their intended use: installation rules and methods, non-compliant ambient and ground humidity levels;
- were not installed using products recommended and sold by DECOPLUS, such as adhesives, underlays, varnishes, oils, waxes, and other installation and finishing products (clips, joists for decking boards);
- have been subject to improper maintenance, unsuitable use, or abnormal wear: impacts, scratches, movement of heavy objects, etc.
Under no circumstances should products be installed if apparent defects have been observed, as this would void all warranty rights. If the warranty conditions have been met and the apparent defects have been acknowledged by DECOPLUS, the Client may be entitled to a replacement of the defective product with an identical one, subject to stock availability. If necessary, DECOPLUS commits to canceling the order and refunding the Client.
Downgraded Products: Lots originating from discontinued collections, overproduction, or out-of-collection items. These lots may contain more or less pronounced natural wood defects, as well as manufacturing and machining defects in varying proportions. For "downgraded" products, DECOPLUS recommends allowing at least a 20% margin relative to the surface area to be covered. Under no circumstances is DECOPLUS required to refund or exchange these products.
Parcel Returns: DECOPLUS does not accept the return or refund of unused goods (even if unopened), as they are sensitive to temperature and humidity variations.
DECOPLUS's liability is excluded in the event of non-compliance of the Products with the legislation of the foreign country where they are delivered and/or used, which the Client is responsible for verifying. Liability is also excluded in cases of improper use of the Products contrary to customary practices, standard safety precautions, usage recommendations, and provided instructions; negligence; lack of maintenance by the Client; or any fault or action entirely attributable to the Client or a third party.
If DECOPLUS's liability is engaged, compensation shall only apply to direct, personal, certain, and foreseeable damages, excluding any indirect damages and/or losses, particularly any loss of business.
9/ Product Reservations and Ownership
DECOPLUS reserves the right to modify its product catalog, product characteristics, and prices at any time.
The Client is informed of the main product characteristics on each product sheet.
Additional information can be requested from DECOPLUS customer service at sav@decoplus-parquet.com. Product images and descriptions are non-contractual.
Products remain the property of DECOPLUS until full payment is received. If the Client fails to make the payment within the specified time, DECOPLUS reserves the right to cancel the order.
10/ Eco-Organization Membership
The unit cost borne by DECOPLUS for the management of construction and demolition waste, as invoiced by the eco-organization to which DECOPLUS adheres, is fully passed on to the Client. The unique identifier provided under Article L.541-10-13 of the Environmental Code, confirming DECOPLUS's compliance with its obligations, is: FR215175_04VYPP.
11/ Confidentiality – Processing of Personal Data
DECOPLUS, as Data Controller, collects a certain amount of personal information to ensure proper tracking of quotes and, where applicable, the effective delivery of products ordered on its website.
Registration is required to navigate the secure pages of the site.
The collection of this personal data (whether provided directly by visitors to the DECOPLUS website or collected via cookies) helps improve service quality and better meet customer expectations.
DECOPLUS declares itself compliant with European Regulation 2016/679 of the European Parliament and the Council on the protection of personal data, as well as the French Data Protection Act (Informatique et Libertés law). DECOPLUS processes personal data as a data controller within the framework of managing customer files.
Customer personal data is collected and processed by DECOPLUS for order management and tracking, satisfaction surveys, and to ensure continuous improvement of products and services, unless the Customer objects. With the Customer's consent, their personal data may also be used for commercial prospecting purposes.
For more information about DECOPLUS’s personal data management policy, the Customer can refer to the privacy policy available at: www.decoplus-parquet.com.
In accordance with regulations, the Customer has the right to access, rectify, port, delete, limit, and erase their personal data. These rights can be exercised at any time by contacting: dpo@decoplus-parquet.com.
In case of a complaint or for any questions, the Customer may contact the Commission Nationale de l’Informatique et des Libertés (CNIL) at the following address:
COMMISSION NATIONALE DE L’INFORMATIQUE ET DES LIBERTÉS
Postal address: 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, France
Phone: +33 (0)1 53 73 22 22
Website: https://www.cnil.fr/en/contact-cnil
12/ Intellectual Property
All elements of www.decoplus-parquet.com are protected by copyright and are the exclusive property of DECOPLUS. Any reproduction, even partial, is prohibited without written consent from DECOPLUS. consommateur(s) :
Signature du (des) consommateur(s) (uniquement en cas de notification du présent formulaire sur papier) :
Date :
(*) Rayez la mention inutile.
13/Duration of Application of the General Terms and Conditions of Sale
These terms apply throughout the duration of the online availability of the services offered by DECOPLUS.
They may be modified at any time by DECOPLUS.
14/Liability – Disputes – Applicable Law and Jurisdiction
DECOPLUS shall not be held liable for any damages of any kind resulting from malfunction or improper use of the marketed products.
Likewise, DECOPLUS shall not be liable for any indirect damages such as loss of business, even if such possibility had been brought to its attention.
In any event, DECOPLUS's liability shall be limited to the amount of the order and shall not be engaged for mere errors in the presentation of its products on the website www.decoplus-parquet.com.
The parties agree that the order and these General Terms and Conditions of Sale, which form an integral part thereof, are subject to French law.
In case of a dispute, the Client must first contact DECOPLUS customer service by email at sav@decoplus-parquet.com or by registered mail with acknowledgment of receipt to the following address: DECOPLUS, 43 rue du Rendez-Vous, 75012 PARIS, France.
In accordance with Articles L.151-1 and L.151-2, L.611 to L.616, and R.612 to R.616 of the French Consumer Code, derived from European Directive No. 2013/11/EU of May 21, 2013, the consumer Client may, in case of a dispute, refer the matter free of charge to the consumer mediator after exhausting amicable resolution methods and within one year of filing a complaint with after-sales service, or use any other alternative dispute resolution method.
Thus, the consumer may use the mediation service of SAS MEDIATION SOLUTION, to which DECOPLUS is affiliated, whose contact details are:
Postal Address: 222 chemin de la Bergerie, 01800 Saint Jean de Niost, France Website: https://www.sasmediationsolution-conso.fr Email: contact@sasmediationsolution-conso.fr
15/Cold Calling
In accordance with Articles L.223-1 and following of the French Consumer Code, if the Client no longer wishes to receive telephone solicitations on the number they provided to DECOPLUS, they may register this number at any time on the telephone solicitation opposition list via the website www.bloctel.gouv.fr or by sending a letter to:
Worldline - Service Bloctel - CS 61311 - 41013 BLOIS CEDEX, France.
This registration is free and valid for three years.
16/Partial Invalidity
If one or more provisions of these General Terms and Conditions of Sale are deemed invalid or declared as such under a law, regulation, or final decision of a competent court, the other provisions shall remain in full force and effect.
17/Non-Waiver
The fact that one of the Parties has not required the application of any provision of these General Terms and Conditions of Sale, whether permanently or temporarily, shall not be considered as a waiver of the rights of that Party under said provision.
18/Assignment
DECOPLUS may freely assign all or part of this Agreement to any company controlled by, controlling, or under the same control as defined in Articles L233-1 and following of the French Commercial Code.
19/Language
These General Terms and Conditions of Sale are governed by French law. They are written in French. In case of translation into one or more languages, only the French text shall prevail in case of dispute.
ANNEX – Withdrawal Form
MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of [the professional inserts here their name, geographical address, and email address]:
I/we () hereby notify you of my/our () withdrawal from the contract concerning the sale of the following goods ()/the provision of the following service ():
Ordered on ()/received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified in paper format):
Date:
(*) Strike out the unnecessary mention.
